COMMITMENT TO QUALITY & SAFETY
University of Minnesota Physicians is dedicated to providing the highest quality and safest care for every patient, every time.
It’s a responsibility we take very seriously to maintain the trust and confidence of our patients and their families. We have an enduring legacy of improving healthcare to enhance the lives of our patients and communities. To honor that legacy, we maintain rigorous standards, pursue innovative treatments and deliver excellent care and outcomes.
Our passion for discovery extends to our quality and safety goals through continuous improvement efforts – always learning new and better ways to deliver innovative care and ensure a safe environment. We are committed to being a highly reliable organization, and our entire team is trained in high reliability much like professionals in aviation and nuclear power. Our goal is to eliminate preventable harm to our patients.
Our multidisciplinary teams work together to instill a positive culture, constantly improving clinical quality and patient safety. One of the ways we do this is through a focus on measuring, tracking and reporting results. We guide our work by these values:
- Patients come first, providing high-quality care is everyone’s responsibility
- Continually analyzing and improving our clinical quality and patient safety with data-driven decisions
- Learning from one another
- A commitment to transparency
ROOT CAUSE ANALYSIS
As an industry best practice, one method utilized to support care improvement is Root Cause Analysis (RCA). RCA is a problem-solving technique utilized to identify the cause and corrective action surrounding a patient safety occurrence. This process allows for an evidence-based understanding of the cause of error while reinforcing a culture of safety.
DISTINGUISHED QUALITY & INNOVATION
- International leader in the treatment of epidermolysis bullosa (EB), an often life-threatening skin-blistering disorder
- World leader in natural killer (NK) cell therapy
- Pioneers of the first total pancreatectomy and islet auto-transplant (TP-IAT) in 1977, we support the largest TP-IAT program in the world, performing over 700 TP-IAT procedures
- Performed the world's first successful Blood and Marrow Transplant in 1968, our physicians have performed more than 8,000 BMTs since that time