ATTENTION PATIENTS

If you are a patient who sees a provider at a University of Minnesota Physicians (M Physicians) or M Health Fairview clinic and believe you may have been exposed to COVID-19, please use OnCare or E-Visits to determine if you should be tested for coronavirus. 

If you have additional questions related to COVID-19, please call 1-855-324-7843.

For real time updates, please reference the Centers for Disease Control, Minnesota Department of Health and the World Health Organization.

University of Minnesota Physicians Screening for COVID-19

University of Minnesota Physicians (M Physicians) is actively monitoring the global COVID-19 outbreak and is taking precautions to prevent the spread of all respiratory illnesses. Our providers are using guidelines from the Centers for Disease Control (CDC) to evaluate patients for COVID-19.

If you are an employee of M Physicians, you can access information about COVID-19 here

What to do if you suspect you have COVID-19?  

UPDATE, March 17: The Minnesota Department of Health issued guidance to conserve limited COVID-19 testing supplies across the State of Minnesota. As a result, M Physicians and M Health Fairview are reserving limited testing supplies for patients who are critically ill. As a result, until testing capacity is increased, drive-up testing centers will close, effective immediately. Staff are being reallocated to enhance our online services. Virtual screening continues to be available through OnCare.org or E-Visits.

If you are experiencing symptoms of COVID-19, please follow these instructions: 

Go to OnCare.org or E-Visits, our 24/7 online clinics. Once there, create an account and start your evaluation. Once you have submitted your information, you will receive care instructions relevant to your needs. If multiple people in your family need testing, each will have to start a separate case in OnCare.org or E-Visits.

Patients can now use OnCare.org or E-Visits to be screened for COVID-19 or upper respiratory infection symptoms with no out-of-pocket costs.
After reviewing the information you submitted about your symptoms and exposure, our care providers will contact you with follow-up instructions regarding your care.

If you are experiencing symptoms including fever or cough - you should self-quarantine for a minimum of seven days after illness onset, or 72 hours after resolution of fever (without taking fever-reducing medications) and improvement of respiratory symptoms, whichever is longer.

Visitor Restrictions (Updated April 3)

M Health Fairview began moving several of its primary care clinics to a “virtual first” model on Friday, March 27. More are being added Monday, April 6. This transition will help patients remain at home, while preserving critical personal protective equipment for those providers who need it most. The new care model leverages OnCare.org, a 24/7 online clinic, as well as phone and video, to provide patients with the same quality care they would receive during an in-person visit.

For more information about which clinics are affected, visit this link.

 

Enhanced Visitor Restrictions (Effective March 17)

Due to the confirmed presence of COVID-19 in Minnesota, we are taking additional precautionary steps to ensure the health of our patients. M Health Fairview and M Physicians are implementing the following enhanced COVID-19 visitor restrictions at our locations. For more information, visit M Health Fairview's website and blog.

  • No visitors are allowed on campus. Patients are encouraged to work with their care team to find other ways to connect with their loved ones.
    • Exceptions will be made for compassionate care. 
    • Pediatrics, NICU, and Labor and Delivery may have one visitor age 18 or older.
    • If necessary, one person may escort a patient to their outpatient/clinic appointment.
    • Individuals who are sick and not seeking care or have known exposure to COVID-19 are not allowed to visit.
  • All visitors to our hospitals and clinics will be screened for symptoms and COVID-19 risk at each visit.
  • Valet services are suspended until further notice.

 

Contacting a loved one during visitor restrictions

We encourage patients to work with their care team on alternative methods to connect and give and receive support. We understand that not visiting loved ones is difficult. Learn how you can connect virtually with your loved one during these times through this handout.

 

What is Coronavirus (COVID-19)?

COVID-19 is a viral respiratory illness caused by a newly identified coronavirus that was discovered in late 2019 in China. Coronaviruses are a large family of viruses. Some coronaviruses cause illnesses in people and others only circulate among animals. The virus causing COVID-19 may have emerged from an animal source, and it is now able to spread from person to person. 

How Does it Spread?

The virus is thought to spread between people who are in close contact (within about six feet) through respiratory droplets produced when an infected person coughs, sneezes or talks. It may also spread when one person touches a surface or object that has the virus on it and then touches their mouth, nose or eyes. However, this is not thought to be the main way the virus is transmitted. Evidence suggests that incubation period is between 2-14 days. If you are having these symptoms, seek medical care early.

If you are a patient who sees a provider at a University of Minnesota Physicians (M Physicians) or M Health Fairview clinic and believe you may have been exposed to COVID-19, please use OnCare or E-Visits to determine if you should be tested for coronavirus. If you have additional questions related to COVID-19, please call 1-855-324-7843 or email: SYSTEM-COVID19-AMBULATORY@Fairview.org

Treatment

There is no treatment recommended for COVID-19. Patients may also be asked to self-quarantine at home in order to prevent the spread of the coronavirus.

Once information you submitted about your symptoms and exposure has been reviewed, you may be directed to come to an M Physicians or M Health Fairview clinic location for testing.

Test samples are submitted to the Minnesota Department of Health for evaluation. If you test positive, you will be contacted by your provider or a member of the care team and will receive further care instructions. 

Prevention

The best way to prevent illness is to avoid being exposed to this virus. Precautions include: 

  • Wash your hands frequently. Use soap and warm water for at least 20 seconds.
  • Avoid touching your eyes, nose or mouth with unwashed hands.
  • Cough or sneeze into your elbow.
  • Use an alcohol-based hand sanitizer with at least 60 percent alcohol if soap/water are not readily available. 
  • Avoid close contact with people who are sick.
  • Stay home if you’re feeling sick.  
  • Limit in person meetings when possible. For small group meetings (four people or fewer), we recommend using a work phone. For larger meetings, phone conferencing software without video is preferred to avoid overwhelming our network video capabilities.
  • Avoid group activities that would cause a large group of people to have close contact (less than 6 feet apart).

How can I donate masks, materials or financial support to the doctors, nurses and staff on the front lines?

We are asking for community support to help us face the unprecedented challenges of COVID-19. Click here to learn how you can help our front-line staff, our patients, and our families.

I don’t have COVID-19 but have an appointment at one of your locations. What should I do?

We take precautions to prevent the spread of all respiratory illness. If you are worried about coming to the clinic and it’s appropriate, consider virtual care such as an e-visit with your provider or OnCare.org

Numerous M Health Fairview clinics are transitioning to virtual-only appointments. See the complete list.