TELEHEALTH

University of Minnesota Physicians has video and phone visit options available in addition to in-person visits. Please call us at 612-273-8383 and we can help you schedule a visit. If it's possible to see your provider through a video visit, we'll guide you through that process.

University of Minnesota Physicians Screening for COVID-19

University of Minnesota Physicians (M Physicians) is actively monitoring the global COVID-19 outbreak and is taking precautions to prevent the spread of all respiratory illnesses. Our providers are using guidelines from the Centers for Disease Control (CDC) to evaluate patients for COVID-19.

If you are an employee of M Physicians, you can access information about COVID-19 here

ATTENTION PATIENTS

If you are a patient who sees a provider at a University of Minnesota Physicians (M Physicians) or M Health Fairview clinic and believe you may have been exposed to COVID-19, please use OnCare or E-Visits to determine if you should be tested for coronavirus. 

If you have additional questions related to COVID-19, please call 1-855-324-7843.

For real time updates, please reference the Centers for Disease Control, Minnesota Department of Health and the World Health Organization.

What to do if you suspect you have COVID-19?  

If you are experiencing symptoms of COVID-19, please follow these instructions: 

Go to OnCare.org or E-Visits, our 24/7 online clinics. Once there, create an account and start your evaluation. Once you have submitted your information, you will receive care instructions relevant to your needs. If multiple people in your family need testing, each will have to start a separate case in OnCare.org or E-Visits.

Patients can now use OnCare.org or E-Visits to be screened for COVID-19 or upper respiratory infection symptoms with no out-of-pocket costs.
After reviewing the information you submitted about your symptoms and exposure, our care providers will contact you with follow-up instructions regarding your care.

If you are experiencing symptoms including fever or cough - you should self-quarantine for a minimum of seven days after illness onset, or 72 hours after resolution of fever (without taking fever-reducing medications) and improvement of respiratory symptoms, whichever is longer.

Recent Updates

Statewide Mask Mandate

Masks are required for all patients and visitors to our facilities, with exceptions for children under age 2, those with health conditions who cannot wear masks, and those needing emergency care. If you are unable to wear a mask and do not need emergency care, we suggest arranging for virtual care through Oncare.org.

Minnesota Department of Health FAQ About the Requirement to Wear Face Coverings

 

Information About COVID-19 Testing From M Health Fairview 

There are two kinds of COVID-19 testing – diagnostic (also called PCR or viral) and antibody (serologic) testing. The diagnostic test uses a sample from your nose or throat and tells us if someone has the virus at the time of the test. The antibody test uses a blood test and tells us if someone’s immune system has fought the virus already. If so, it’s a sign that they had the virus in the past.

Diagnostic testing: M Health Fairview is offering diagnostic tests for adults and children who have COVID-19 symptoms at a handful of drive-up sites across the Twin Cities. Learn more.

Antibody testing: Antibody testing, also known as serologic testing, is available for anyone who would like to be tested. We offer two ways for people to get an antibody test: testing by referral and retail testing by appointment. Learn more.

Visitor Restrictions

Effective Tuesday, June 23, a limited number of visitors are allowed at M Health Fairview hospitals. 

Everyone—including patients, visitors, employees, and others—is required to wear a mask when entering one of our clinics, hospitals, or other locations. Our guidance is in line with other local health systems.

  • One consistent visitor will be allowed per adult patient for the patient’s entire stay.
  • Children (under age 18) can have two visitors, they must be the same individuals for the patient’s entire stay.
  • No visitors under the age of 18 are allowed to enter.
  • Obstetric patients may have a coach or doula present in addition to their one visitor.
  • Surgical patients can have one visitor only during the preoperative phase.
  • Patients with disabilities may have a designated support person. Family members, service providers, or other individuals knowledgeable about the needs of the person with a disability may serve as a designated support person.
  • Compassionate exceptions will be made for end-of-life care.
  • One person may escort a patient to their outpatient/clinic appointment; pediatric patients may have two escorts (both of these only apply to clinics within hospital settings).
  • People who are sick or showing symptoms of COVID-19 are not allowed to visit patients.
  • Visitors are not allowed for patients with confirmed COVID-19, patients currently under investigation for COVID-19, or any other communicable diseases. If patients are removed from special precautions, they may be granted visitation.
  • Visitation hours for inpatient visits are 8 a.m.-6:30 p.m. (Pediatrics and Obstetrics do not have restricted visiting hours).

Contacting a loved one during visitor restrictions

Learn how patients can connect virtually with their loved ones during these times through this handout. 

What is Coronavirus (COVID-19)?

COVID-19 is a viral respiratory illness caused by a newly identified coronavirus that was discovered in late 2019 in China. Coronaviruses are a large family of viruses. Some coronaviruses cause illnesses in people and others only circulate among animals. The virus causing COVID-19 may have emerged from an animal source, and it is now able to spread from person to person. 

How Does it Spread?

The virus is thought to spread between people who are in close contact (within about six feet) through respiratory droplets produced when an infected person coughs, sneezes or talks. It may also spread when one person touches a surface or object that has the virus on it and then touches their mouth, nose or eyes. However, this is not thought to be the main way the virus is transmitted. Evidence suggests that incubation period is between 2-14 days. If you are having these symptoms, seek medical care early.

If you are a patient who sees a provider at a University of Minnesota Physicians (M Physicians) or M Health Fairview clinic and believe you may have been exposed to COVID-19, please use OnCare or E-Visits to determine if you should be tested for coronavirus. If you have additional questions related to COVID-19, please call 1-855-324-7843 or email: SYSTEM-COVID19-AMBULATORY@Fairview.org

Treatment

There is no treatment recommended for COVID-19. Patients may also be asked to self-quarantine at home in order to prevent the spread of the coronavirus.

Once information you submitted about your symptoms and exposure has been reviewed, you may be directed to come to an M Physicians or M Health Fairview clinic location for testing.

Test samples are submitted to the Minnesota Department of Health for evaluation. If you test positive, you will be contacted by your provider or a member of the care team and will receive further care instructions. 

Prevention

The best way to prevent illness is to avoid being exposed to this virus. Precautions include: 

  • Wash your hands frequently. Use soap and warm water for at least 20 seconds.
  • Avoid touching your eyes, nose or mouth with unwashed hands.
  • Cough or sneeze into your elbow.
  • Wear a mask 
  • Use an alcohol-based hand sanitizer with at least 60 percent alcohol if soap/water are not readily available. 
  • Avoid close contact with people who are sick.
  • Stay home if you’re feeling sick.  
  • Limit in person meetings when possible. For small group meetings (four people or fewer), we recommend using a work phone. For larger meetings, phone conferencing software without video is preferred to avoid overwhelming our network video capabilities.
  • Avoid group activities that would cause a large group of people to have close contact (less than 6 feet apart).

I don’t have COVID-19 but have an appointment at one of your locations. What should I do?

We take precautions to prevent the spread of all respiratory illness. If you are worried about coming to the clinic and it’s appropriate, consider virtual care such as an e-visit with your provider or OnCare.org

Numerous M Health Fairview clinics are transitioning to virtual-only appointments. See the complete list.